Terms and conditions
When making a purchase from this website you are indicating that you agree to be bound by our terms and conditions (your statutory rights are not affected) We may at anytime revise these terms and conditions without notice. We recommend that all customers check the terms and conditions before any purchase.
Your Account Information
Please ensure that any information you provide is current and complete and correct, and that you update the information in My Account as soon as the information changes. The information stored in this section is saved for your future deliveries and could affect where your products are sent if it is not updated.
When using this website, you the customer are responsible for ensuring that all account details and passwords are kept confidential, and that you accept responsibility for all activity occurring within your account. If you believe that any of this information has been made known to someone else, or is being misused, please contact us immediately through the contact us facility.
Users automatically opt-in to receive our electronic newsletters. Users may remove themselves from mailing lists at any time.
We reserve the right to edit or remove content, refuse access to this website or cancel an order at our discretion. If we cancel an order, we will notify you immediately and you will not incur any costs.
Pricing and availability
The total price of your goods will be stipulated at the time you place your order or when your order has been confirmed at the final part of the order proccess. All prices are in pounds sterling including the relevant taxes for the UK where applicable. We have the right to make alterations to the prices in the following circumstances:
On extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost.
We reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges).
All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures used are for illustration only and although we endeavor to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any delivery charges if applicable) immediately.
We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Payment is taken through a secure third party Paypal. Please see the terms and conditions stipulated on the Paypal website before making a payment. Through this paypal system we take secure credit card payments as well as through customers paypal payment accounts
Our site uses one of the most secure methods of payment processing available- Paypal. Your card details are entered directly onto their secure server, Your card details are never held in clear text on any website and are only decrypted on the Paypal secure server for the purpose of making the payment.
We are not responsible for the content or reliability of linked websites. Listings should not be taken as an endorsement of any kind. We cannot guarantee that these links will work all the time, and we have no control over their availability. These are the sole responsibility of the third party company.
Please see our cookies policy found on our Cookies page
All material, text and images contained in this website are the property of Pine and Oak Direct Limited, or used under licence from the relevant body and must not be used for any purpose without consent from the relevant party.
Law and jurisdiction governing this website
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Delivery rates can be found on our website when purchasing a product. They will appear as you go through the payment process before any payment is made. We reserve the right to change the delivery cost at any point without prior warning. This will not affect any cost of an item that has already been purchased.
Please allow 4-6 weeks from when the product is purchased for delivery of your item.
Goods damaged in transit
When you sign for your delivery from the carrier, you must check you are receiving the correct number of items you are signing for, and ensure that you make a note if there appears to be any damage to any of the products, on the consignment note. Please make sure you check your delivery immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in all correspondence).
Goods lost in transit
We will not accept liability for goods lost in transit unless we are notified within 5 working days from the expected delivery date (this is taken to be 2-3 working days from the advised date of despatch for standard delivery, 1-2 working days for express delivery option).
Questions regarding our terms and conditions should be emailed to firstname.lastname@example.org or sent by mail to our offices at:
Pine & Oak Direct Limited
Units 1-3 Lon Parcwr Business Park