In the case of a faulty item, please contact us on 0800 731 1490 or email us on as soon as is possible with the relevant details.

The cost of returns is to be covered by the customer in all circumstances unless an incorrect item has been dispatched or the item is faulty.

Your statutory rights are not affected by our returns policy.

Pine and Oak Direct

Mon – Sat: 9.00 to 5.00
Sunday: 10:00 to 4:00

Lon Parcwr,
Ruthin, Denbighshire,
LL15 1NJ